About Us

Oracle Management Team

Oracle Elevator Company started in 2004 with a vision of creating a value-oriented and customer-driven elevator service company, similar in philosophy to Southwest Airlines in the airline industry. Our senior management team of 12 people has over 150 years of combined elevator experience. Bill Miller, our CEO, was formerly president of Otis Elevator NA for seven years, and Mark Boelhouwer, our executive VP, was formerly president of NAES, a group of independent elevator service companies owned by Otis.

Value-Oriented
Oracle believes in charging reasonable prices for elevator maintenance, which are frequently 30-40% below the prices charged by the OEMs (Otis, Schindler, Thyssen and Kone) for contractual maintenance. For charges outside the scope of the maintenance contract (vandalism, storm damage, major repairs not covered by the contract), our prices often are 50% below those charged by the OEMs.

Merit Shop/Technical Competence
Oracle has purchased ten merit-shop elevator companies over the past five years in Florida, Georgia, Kentucky, Ohio, West Virginia, Indiana, Illinois, South Carolina and Texas. Our service portfolio has now grown to 8,000 elevators under contract including almost all major brands (Otis, Thyssen, Schindler, Kone, EMAC, Elevator Controls, MCE, and Virginia Controls). Our 200 technicians collectively have extensive experience on all of these makes and models.

Non-Proprietary Equipment
Oracle uses exclusively non-proprietary equipment when we modernize existing elevators or install new elevators. This enables the building owner to choose whom they want to maintain the equipment, and does not tie the owner into costly OEM maintenance contracts.